We want your shopping experience at Remarkable Beauty to be as smooth and enjoyable as possible. Below, we’ve answered some of the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out to us!

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1. General Questions

What is Remarkable Beauty?
Remarkable Beauty is an online store offering a curated selection of premium skincare, haircare, and beauty products from top brands. We strive to bring you the best products to elevate your beauty routine, with free standard shipping within 3 to 5 business days.

Do you offer gift cards?
Currently, we do not offer gift cards, but it’s something we are considering for the future. Stay tuned for updates!

Do you sell international products?
We only offer products available for domestic shipping for All Over United States at this time. Unfortunately, we do not ship internationally.

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2. Ordering & Payment

How do I place an order?
To place an order, simply browse our collection of products, add items to your cart, and proceed to checkout. You’ll be asked to enter your shipping information and payment details to complete your purchase.

Can I modify or cancel my order?
Orders are processed quickly, and we cannot guarantee changes after they’ve been placed. However, if you need to modify or cancel your order, please contact us immediately at remarkablebeauty61@gmail.com, and we’ll do our best to accommodate you.

What payment methods do you accept?
We accept payments via credit card (Visa, MasterCard, American Express), PayPal, and other secure payment options at checkout.

Can I apply a discount code to my order?
Yes, if you have a discount code, you can enter it at checkout. The discount will be applied to your total order.

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3. Shipping & Delivery

What shipping options do you offer?
We offer free standard shipping on all orders, which takes approximately 3 to 5 business days for delivery. We also offer expedited shipping at an additional cost, which typically takes 2 to 3 business days.

Can I track my order?
Yes! Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track the status of your shipment.

Do you ship internationally?
Currently, we only ship in All Over United States. We do not offer international shipping at this time.

Can I change my shipping address after placing my order?
We aim to process orders as quickly as possible, so if you need to update your shipping address, please contact us immediately at remarkablebeauty61@gmail.com. If the order has already been processed, we may not be able to make changes.

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4. Returns & Exchanges

What is your return policy?
We offer a 30-day return policy for unused, unopened products. If you are not completely satisfied with your purchase, please contact us at remarkablebeauty61@gmail.com to initiate a return.

How do I return an item?
To return an item, contact our customer service team with your order details. After reviewing your return request, we will provide instructions on how to send the item back to us.

Are there any items I cannot return?
For hygiene and safety reasons, we cannot accept returns on opened skincare or makeup products. Please ensure that items are unused and unopened when returning.

How long does it take to process a return?
Once we receive your returned item(s), we will process your refund within 5 to 7 business days. The refund will be issued to your original payment method.

Can I exchange an item?
Yes, if you would like to exchange an item, please follow the same process as a return and place a new order for the replacement item once the return is confirmed.

What if I received a damaged or incorrect item?
If your item is damaged or incorrect, please contact us immediately at remarkablebeauty61@gmail.com. We will resolve the issue by providing a replacement or a refund at no additional cost.

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5. Customer Support

How can I contact customer support?
For any questions, concerns, or assistance, please contact us via email at remarkablebeauty61@gmail.com. We aim to respond within 1-2 business days.

What should I do if I have an issue with my order?
If you have an issue with your order, whether it’s a shipping problem or product-related concern, please reach out to us as soon as possible at remarkablebeauty61@gmail.com. We will do our best to resolve the issue quickly.

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6. Privacy & Security

Is my personal information safe?
Yes, we take your privacy seriously. All personal and payment information is encrypted using secure technologies to protect your data. We do not share your personal information with third parties, except as needed for order fulfillment (e.g., shipping providers).

Do you store my credit card information?
We do not store credit card information. All payment transactions are processed securely through trusted payment gateways like PayPal and major credit card providers.

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7. Promotions & Discounts

How can I stay updated on promotions and new products?
Sign up for our newsletter at the bottom of our homepage to receive exclusive offers, new product updates, and more directly in your inbox!

Can I use multiple discount codes on a single order?
Unfortunately, only one discount code can be applied per order. Be sure to use the best offer available to you at checkout.

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If you have any additional questions or need further assistance, don’t hesitate to reach out to us at remarkablebeauty61@gmail.com. We are here to help and ensure you have a great shopping experience with Remarkable Beauty!